Just as you put effort into discovering “what’s in it” for your clients or customers, so you should put effort into finding out what reward each one of your team members is seeking – what motivates them to treat your business as their own.
Find out exactly what drives each team member: Does one crave approval and enjoy being indispensable? Don’t be sparing with the praise, when merited. Is another all about the cash? Pay promptly and give raises when promised.
Does yet another one have some particular long term goal in mind? Is another passionate about their skill set and enjoy the work for itself? Is another just putting in time during college or university vacation?
Knowing what makes people tick can help ensure a happy team, if you act on it and help them further their goals too.
And that will ultimately be more effective than any one particular piece of automation.
Step Ten: Rewarding Your Team